Nexus AI Privacy Policy

1. Introduction

This policy explains what information the Nexus AI: Freight Assistant mobile app ("Nexus AI") collects, how we use it, who we share it with, and the choices you have. Nexus AI is published on Google Play and the App Store by ITRACKER GLOBAL LIMITED, and the Nexus service behind it is provided by Tilt Inc. ("TILT", "we", "us", or "our").

Nexus AI is a companion app to Nexus, a freight brokerage platform. With it, freight brokers ask an AI assistant about their loads, carriers, customers and tenders, and act on the answers. Accounts are created by each broker company's administrator. The app has no public sign-up and cannot create accounts.

This policy covers the Nexus AI app for iOS and Android. Our website is covered by the Tilt Privacy Policy.

App: Nexus AI: Freight Assistant  ·  Developer: ITRACKER GLOBAL LIMITED  ·  Contact: legal@tilt.ai

2. Information We Collect

Account information. When you sign in through your company's Nexus sign-in page, the app receives your name, email address and Nexus user ID.

Your conversations with the assistant. The messages you send and the assistant's replies, which we keep so you can return to a conversation. Answers are built from your company's Nexus and iTracker data, and the assistant can only see what your own Nexus permissions allow.

Files you attach. Photos, screenshots, PDFs, text and CSV files that you choose to attach to a message, for example a rate confirmation. Nexus AI sees only the files you pick with the system picker or take with the camera. It does not access the rest of your photo library or files.

Files the assistant makes for you. CSV and Excel exports you ask for. Only you can download them.

Device and app information. If you allow notifications, the app registers your device's push notification token so that Nexus can send you notifications. On Android it also uses the Firebase installation ID that comes with push notifications.

Diagnostics. The assistant screen reports errors and performance data to our error monitoring service, linked to your Nexus user ID, so we can find and fix problems. When an error happens, this can include a replay of that session.

Nexus AI does not collect your location, does not access your contacts, does not use an advertising identifier, and shows no ads. It does not track you across other apps or websites.

3. How We Use Information

• To answer your questions using your company's Nexus and iTracker data, within your Nexus permissions.
• To make the changes you ask for. The assistant shows every change in Nexus to you first, and makes it only after you approve it.
• To make the files you ask for and let you download them.
• To notify you about the watches and reminders you set up with the assistant.
• To sign you in and keep your account secure, including locking the app when you leave it.
• To diagnose and fix problems with the app and the assistant.
• To meet legal obligations and protect the rights and safety of our users and others.

We do not sell your personal information, share it for targeted advertising, or use it to build advertising profiles.

4. How We Share Information

Your company. Your company's Nexus administrators can turn the assistant on or off for you, set how much you may use it, and see how much you have used it. Changes the assistant makes for you in Nexus are recorded in Nexus's audit trail, like changes you make yourself.

Service providers that process information for us, only to provide their services:

• Google (Gemini): the AI model that writes the assistant's answers. Your messages, the files you attach and the data the assistant looks up are sent to it for each answer.
• Google Cloud: hosting and storage of conversations, attachments and exports
• Expo, Apple Push Notification service and Firebase Cloud Messaging: delivering notifications, which carry their text and a link back to the conversation
• Sentry: error monitoring

Legal and business reasons. When the law requires it, to respond to valid legal requests, to protect rights and safety, or as part of a merger, acquisition or sale of assets, subject to this policy.

5. Permissions and Choices

Nexus AI asks for each permission before using it, and you can change any of them in your phone's settings.

• Face ID, Touch ID or fingerprint: to lock the app and protect your sign-in. Your biometric data stays on your device; we never receive it.
• Camera and photos: only when you choose to attach a photo.
• Notifications: optional; without them you won't be alerted when a watch or reminder fires.

Signing out removes your sign-in from the device and stops notifications to it. Uninstalling the app stops all collection.

6. How Long We Keep Information

We keep your account information while your company's Nexus account is active and you have access to it. Conversations and the files attached to them are kept until you delete the conversation or your account is removed. Files the assistant makes for you can be downloaded for 7 days and are then deleted; we keep a record that the file was made and downloaded. Technical records of how each answer was produced are kept for up to 90 days. Your sign-in is stored only in your device's secure storage (Keychain or Keystore) and is removed when you sign out.

7. Deleting Your Data

You can delete any conversation in the app, and the files attached to it are deleted with it. Your account is managed by your company's administrator: ask them to remove it, or contact us at legal@tilt.ai or follow the steps on our Data Deletion page to ask us to delete your account and its data.

8. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or limit how we use it. To make a request, email legal@tilt.ai from, or mentioning, the email address of your Nexus account. We will verify your identity before acting on a request. We will not treat you differently for exercising your rights.

California residents. We do not sell or share personal information as those terms are defined in California law.

9. Security

Information is encrypted in transit between the app and our servers. The app locks whenever you leave it, opens with Face ID, Touch ID, your fingerprint or your device passcode, and hides its contents in the app switcher. The assistant can only see and change what your own Nexus permissions allow, and it never makes a change without your approval. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

10. Children

Nexus AI is a business app for freight brokers and is not directed at children. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

11. Where Information Is Processed

We are based in the United States and process information there. Some of our service providers process it in other countries. Where they do, we rely on safeguards such as contractual protections.

12. Changes to This Policy

We may update this policy as Nexus AI changes. We will change the date at the top of this page, and tell you in the app before a material change takes effect.

Contact Us

If you have questions about this policy or your information, contact us: